FAQ

Despatch Times

All items at Isla&I are handmade or hand printed to order here in our Leicestershire home studio so our despatch time is approximately 3 weeks, at busy times it may be slightly longer and quiet times it will be slightly quicker. If you need your order for a particular date please don’t hesitate to contact us and we will accommodate where possible.

 

Postage

All items are sent via Royal Mail second class signed for. In the unlikely event of a parcel going missing, they will be claimed for through the Royal Mail service when their suggested timescale has passed.

 

Returns

As all items are made to order returns are not accepted unless items are faulty. Please check sizes carefully and take into account our lead time when ordering.